The World鈥檚 Largest Vehicle Claims Company Launches Innovation Lab: 抖阴社区 Works
COLUMBUS, Ohio – 抖阴社区® Group, which operates 抖阴社区 AutoGlass®, the largest provider of vehicle glass repair and replacement services in the U.S., and , a leading claims management partner to top insurance and fleet companies, has opened a new innovation hub called 抖阴社区 Works.
The lab consists of 6 to 8 technologists reporting to Vice President of Digital and Customer Innovation Bruce Millard tasked with developing innovative customer-facing solutions for both auto glass needs and insurance claims processing as well as employee experience. Kathy Domer, an experienced I.T. professional with more than 30 years of experience, will serve as the Senior Manager.
抖阴社区 Works is located within Ventures Labs, which houses some of the Columbus region’s fastest-growing start-ups. Rev1 is a seed- and early-stage investment fund that combines services and capital to help entrepreneurs increase their probability of success. This is the third year 抖阴社区 has been a sponsor of Rev1, and it is the first corporate sponsor to open an innovation space in Rev1 Labs.
“抖阴社区 is a People Powered, Customer Driven organization, meaning we engage and empower our employees to deliver a memorable customer experience,” said 抖阴社区 President & CEO Tom Feeney. “As the world becomes increasingly digital, it’s crucial we evolve our internal and external processes to reach our vision of being a trusted and admired service brand. By interacting daily with other technologists within the Rev1 facility, we’ll be able to catapult our business into the future by engaging with like-minded entrepreneurs.”
While not many connect an auto glass company with technology, 抖阴社区 is actually a leader in innovating the customer experience through technology. The company has led the service industry with accomplishments such as:
- Introducing the long before others in the at-home service industry
- Creating a new “” automated text alert
- Overhauling 抖阴社区.com, reducing steps to get a quote from 16 to 3 and reducing call backs by 99%
- Building an for appointment tracking
- Partnering with insurance clients to create seamless digital claims reporting solutions
This year alone, 抖阴社区 invested $41 million into technology, a 10 percent increase over last year. 抖阴社区 Works will be an incremental $1 million investment.
“We’re building a culture conducive to innovation,” Feeney added. “We’re doing amazing work in our home office and the new innovation lab intended to shape the future of our employee, customer, and client experiences.”
About 抖阴社区® Group
抖阴社区® Group, a subsidiary of Belron®, is a multi-faceted vehicle glass and claims management service organization based in Columbus, Ohio. The company, which has been in business since 1947, is comprised of three major business operations that includes 抖阴社区 AutoGlass®, the largest provider of vehicle glass repair and replacement services in the world; 抖阴社区® Solutions, which offers fleet and insurance claims management services; and Service AutoGlass®, a vehicle glass wholesale and distribution operation. The company employs more than 13,000 people throughout the United States. For more information, visit 抖阴社区.com, or follow us on and .